Terms of Service

Terms of Service
Nordwood Collection

1. Introduction

Welcome to Nordwood Collection. These Terms of Service ("Terms") govern your use of our website (www.nordwood-collection.com) and the purchase of products from our webshop.

This website is operated by LDW Care, trading under the name Nordwood Collection. By accessing our website and/or purchasing from us, you agree to be bound by these Terms.

2. Company Information

  • Registered Company Name: LDW Care
  • Trading Name: Nordwood Collection
  • Chamber of Commerce (KvK): 85915912
  • Registered Address: Cleopatradreef 7, 3561RA Utrecht, The Netherlands
  • Website: www.nordwood-collection.com
  • Email: info@nordwood-collection.com

3. Applicability

These Terms apply to all offers, orders, and agreements made via the Nordwood Collection webshop. By placing an order, you confirm that you accept these Terms.

4. Products and Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However:

  • Minor variations may occur
  • Products are subject to availability
  • We reserve the right to discontinue products at any time

5. Pricing and Payment

  • All prices are listed in Euros (€) unless stated otherwise
  • Prices include VAT where applicable within the EU
  • Additional shipping costs may apply
  • Payments must be made via the available payment methods at checkout

We reserve the right to correct pricing errors at any time.

6. Shipping and Delivery

We ship within Europe and may offer worldwide shipping.

  • Delivery times are estimates and not guaranteed
  • Shipping costs and delivery options are shown at checkout
  • Nordwood Collection is not responsible for delays caused by carriers or customs

For international orders:

  • Customs duties and import taxes are the responsibility of the customer

7. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

Conditions:

  • The withdrawal period expires 14 days after you receive the product
  • Products must be returned unused and in original packaging
  • Return shipping costs are the responsibility of the customer unless stated otherwise

To exercise your right, contact us at: info@nordwood-collection.com

8. Returns and Refunds

Once we receive your returned item:

  • We will inspect it
  • Refunds will be processed within 14 days
  • Refunds are issued via the original payment method

We may refuse returns if products show signs of use or damage not caused by us.

9. Warranty and Liability

We guarantee that our products comply with applicable legal requirements.

We are not liable for:

  • Indirect or consequential damages
  • Misuse of products
  • Delays or issues caused by third parties

Our liability is limited to the purchase price of the product in question.

10. Intellectual Property

All content on this website (including images, text, logos, and branding) is the property of Nordwood Collection and may not be used without permission.

11. Privacy

Your personal data is processed in accordance with our Privacy Policy. We comply with the General Data Protection Regulation (GDPR).

12. Governing Law

These Terms are governed by the laws of The Netherlands.

Any disputes will be submitted to the competent court in The Netherlands, unless mandatory law provides otherwise.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon publication on the website.

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: info@nordwood-collection.com
Address: Cleopatradreef 7, 3561RA Utrecht, The Netherlands

By using our website and placing an order, you agree to these Terms of Service.