Return & Refund Policy

Return & Refund Policy
Nordwood Collection

1. Overview

At Nordwood Collection, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receiving your item.

We offer free returns within this period.

2. Company Information

3. Return Period

You have the right to return your order within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

4. Free Returns

We offer free returns for all eligible orders.

  • Return shipping costs are covered by Nordwood Collection
  • You will receive instructions and a return label after contacting us

To initiate a return, please contact: info@nordwood-collection.com

5. Return Process

  1. Email us with your order number and reason for return
  2. We will provide return instructions and a shipping label
  3. Pack the item securely and send it back
  4. Once received, we will inspect the item

6. Refunds

After receiving and inspecting your return:

  • Refunds will be processed within 14 days
  • Refunds will be issued to your original payment method
  • You will receive a confirmation email once the refund is completed

7. Exchanges

If you wish to exchange an item:

  • Please contact us via email
  • The fastest way is to return your item and place a new order

8. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged items (not caused by us)
  • Items not in original condition or packaging
  • Custom or personalized products (if applicable)

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will:

  • Offer a replacement, or
  • Provide a full refund

10. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact us at info@nordwood-collection.com

11. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: info@nordwood-collection.com
Website: www.nordwood-collection.com
Address: Cleopatradreef 7, 3561RA Utrecht, The Netherlands

By placing an order with Nordwood Collection, you agree to this Return & Refund Policy.