Shipping Policy

Shipping Policy
Nordwood Collection

1. Overview

At Nordwood Collection, we aim to process and deliver your order as quickly and efficiently as possible. This Shipping Policy outlines our processing times, delivery estimates, and shipping conditions.

2. Company Information

3. Order Processing Time

  • Orders are processed within 24 to 48 hours (business days)
  • Orders are not processed on weekends or public holidays
  • You will receive a confirmation email once your order has been shipped

Please note that during peak periods, processing times may be slightly longer.

4. Shipping Time

  • Estimated delivery time: 5–7 business days after dispatch

Delivery times may vary depending on:

  • Destination country
  • Carrier delays
  • Customs processing (for international orders)

5. Shipping Locations

We ship across Europe and may offer worldwide shipping.

If your country is not available at checkout, please contact us at info@nordwood-collection.com.

6. Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise stated
  • Free shipping promotions may be offered from time to time

7. Tracking Your Order

Once your order has been shipped:

  • You will receive a tracking number via email
  • You can track your shipment using the provided link

8. Delays and Liability

While we strive to meet delivery estimates, Nordwood Collection is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Incorrect shipping information provided by the customer

9. Customs, Duties & Taxes

For international (non-EU) orders:

  • Customs duties, import taxes, and fees may apply
  • These charges are the responsibility of the customer

10. Incorrect Address

Please ensure that your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • Additional shipping costs may apply for re-delivery

11. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us at info@nordwood-collection.com as soon as possible
  • We will work with the shipping carrier to resolve the issue
  • A replacement or refund may be provided where appropriate

12. Contact Information

If you have any questions about shipping, please contact us:

Email: info@nordwood-collection.com
Website: www.nordwood-collection.com
Address: Cleopatradreef 7, 3561RA Utrecht, The Netherlands

By placing an order with Nordwood Collection, you agree to this Shipping Policy.